Privacy Policy


Priory Close Vets Ltd. are committed to protecting & respecting the privacy of your personal data and this policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Your Data

Information you give us:

You give us personal information when registering with us, or by corresponding with us by phone, e-mail or otherwise. The information you give us may include your name, address, e- mail address and phone number.

How your data will be used:

We use information held about you in the following ways:
• To enable us to create your record.
• To send you reminders for vaccinations etc.
• In the investigation and/or defence of potential complaints, disciplinary proceedings and legal proceedings.
• To enable us to invoice you for our services as necessary.
• To notify you about changes to our services.
• To fulfil our legal obligations including money laundering and identification checks.
• To provide you with information about offers and services we offer that may be of interest to you.
• WE DO NOT share your information for Third Party Marketing Purposes (Sell your Information).

We will notify you about any changes to our service.

Disclosure of your information:

We may also share your information with selected third parties including:
• Referral services if required.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements, or to protect the rights, property or safety of Priory Close Vets Ltd., our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Data retention:

We will only retain your personal data for as long as is necessary to fulfil the purpose for which it is collected. To assess the required retention period we will consider:
• Any statutory or legal obligations.
• The purposes for which we collected the data & the requirements of our business.
• The types & amount of data collected.

All information retained will be stored securely, according to the procedures set out in Priory Close Vets Data Protection Policy & Procedure.

By submitting your personal data, you agree to this transfer, storing or processing. Priory Close Vets will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Data deletion:

Under GDPR you have the right to have your data erased under specific circumstances. Any requests for personal data to be deleted must be made in writing and will be decided on a case by case basis.

Data security:

We have put reasonable and appropriate measures in place to prevent your personal data being accidently lost, used, accessed in an unauthorised way, altered or disclosed. Your data may be processed by any authorised Priory Close Vets employee. In the event of a suspected data security breach Priory Close Vets will notify you and any applicable regulator where we are legally required to.

Data Inspection:

Priory Close Vets strives to be as open as possible in terms of giving people access to their personal data. A Subject Access Request under the GDPR is your right to request a copy of the information that we hold about you. Such requests must be in writing to the contact details provided in this policy. If we do hold your personal data we will respond in writing within one calendar month of your request (where that request was submitted in accordance with this policy). You will need to provide identification in order to access your data.

The information we supply will:
• Confirm the categories of personal date being held & processed.
• Verify the purpose of the processing.
• Confirm the type of recipient to whom the data has been, or will be, disclosed.
• Provide you with a copy of the data.

The above information can be provided in verbal or written form, according to your wishes. If we do not hold any information about you we will confirm this in writing.


This privacy policy is regularly reviewed and you should check back regularly to make sure you are aware of any changes. This policy will always comply with the GDPR.
You have the right to withdraw your consent to our processing your personal data at any time.
The withdrawal of consent does not affect the legality of earlier processing but does mean we will be unable to continue to provide services to you. Even if you withdraw your consent it may remain lawful for us to process your data if we have a legal obligation to do so.


You have the right to complain about the processing of your personal data. If you wish to make a complaint please contact us on 01823 271042.
If you are unhappy with the outcome of your complaint you have the right to complain to the Information Commissioners Office (

Website specific - Cookies and how we use them:

What is a cookie?
A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website. Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.
How we use cookies
We may use cookies to:
Analyse our web traffic using an analytics package; Aggregated usage data helps us improve the website structure, design, content and functions
Identify whether you are signed in to our website; A cookie allows us to check whether you are signed in to the site.
Test content on our website; For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
Store information about your preferences; The website can then present you with information you will find more relevant and interesting.
To recognise when you return to our website; We may show your relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies
You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies. However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you. Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

Contact us at any time

Our Location

Priory Close Veterinary Practice
17 Canon Street
Tel: 01823 271042

Priory Close Ltd trading as Priory Close Veterinary Practice
Company No: 06673444
VAT Reg No: 937250323

Emails may not be checked every day.

If you want to make an appointment, or have an emergency, please phone the practice on 01823 271042.